Frequently asked questions

Simply select your airport and travel period, compare offers, and book with just a few clicks. You will immediately receive a booking confirmation via email.

Yes, you can cancel your booking free of charge up to 24 hours before your trip. After that, cancellation fees may apply depending on the provider.

To ensure you get the best price and a secure parking option, we recommend reserving your parking space at least two days before departure. During peak times (e.g., holiday weekends or public holidays), many parking spaces are booked up early, so an even earlier booking makes sense.

Yes, changes are possible up to 24 hours before arrival. Log in to your account or contact our customer service.

Yes, immediately after booking you will receive a confirmation by email with all important information, contact details and instructions.

Yes, a separate booking must be made for each vehicle.

Yes, we use secure payment and encryption technologies to protect your data.

We accept all major credit cards, PayPal, Klarna, and Sofortüberweisung (instant bank transfer). Payments are securely processed through our encrypted platform.

You will receive your invoice by email after successful booking.

For business customers, bookings on account are possible upon individual request. Please contact us in advance for this.

Please bring your booking confirmation (printed or digital), your driver's license, and your vehicle registration documents. Some providers also require an ID card.

We recommend allowing about 30 minutes in addition to your normal airport arrival time. Most shuttle transfers only take a few minutes.

Inform the parking provider by phone. Most providers are flexible and will find a solution.

Yes, luggage is included in the shuttle transfer. Additional costs may apply for bulky luggage or extra pieces of luggage. Additional luggage can be booked directly during the booking process if required.

BigParking works with selected providers and clearly displays relevant safety and service information for each offer. Depending on the provider, this may include, for example, fenced areas, lighting, access controls, or on-site staff. You can always see the specific safety features directly in the respective listing.

That depends on the provider. With many parking lots, you keep your key, but with some, it is required for organizational reasons. You can find this information in the respective offer.

Many providers have security measures such as video surveillance, lighting, or on-site staff. The details are described in each offer.

Don't worry! Our partner car parks are informed about your flight details and will adjust the pick-up time accordingly. In case of longer delays, please contact the car park provider.

Upon your arrival at the parking lot, you and your luggage will be transported to the terminal free of charge. Upon your return, simply call the shuttle or use the provided app.

Are there additional services such as car wash or refueling service?

With valet service, you drive directly to the airport terminal. There, you hand over your vehicle to an employee of the parking provider, who will park it for you in the booked parking space. Upon your return, your vehicle will be made available again at the terminal.

The handover takes place directly at the terminal or at an agreed meeting point in the immediate vicinity of the airport. You will receive the exact information in your booking confirmation.

Yes, for valet service, the vehicle key is required as your vehicle will be parked by the provider. The providers handle your vehicle responsibly and document its condition upon handover.

After your landing, contact the parking provider using the phone number in your booking confirmation. With the shuttle service, you will be picked up at the terminal and taken back to your vehicle. With the valet service, your vehicle will be handed over directly at the terminal.

The exact meeting point will be communicated to you in the booking confirmation. Usually, the pick-up takes place at a defined terminal area or short-term parking zone.

Yes, in most cases you inform the provider by phone after landing so that the shuttle is ready on time or your vehicle is prepared for the valet service.

Simply contact the provider after your landing. Usually, an earlier pick-up is possible without any problems.

A later return is usually possible. Any additional costs for the extended parking period will be paid directly to the provider on site.

BigParking allows you to compare different parking providers by price, location, and service. You get transparency, verified information, and easy online booking.

No. BigParking is a comparison and booking platform for vetted car park providers at airports and ports.

Yes. At BigParking, companies can book parking spaces for their employees. We support you with all your questions and offer individual parking solutions. You can find more information on our page for business customers

Yes, many parking providers offer spaces for larger vehicles such as SUVs, vans, or transporters. These spaces are usually wider or specifically designed for them.

Please note that some providers may charge an additional fee for larger vehicles. You can find details on this directly in the respective offer.

SUVs, vans, minibuses, or transporters are generally considered large vehicles. The exact definition may vary depending on the provider. Vehicle length, width, or height are usually decisive.

Yes, if you are travelling with a larger vehicle, you should state this when booking. This will ensure that a suitable parking space is planned for your vehicle.

Some providers charge a surcharge for larger vehicles. The amount depends on the provider and the vehicle type and will be displayed transparently before booking.

Some parking spaces are only suitable for vehicles up to a certain size, for example in multi-storey car parks with limited entry height. Therefore, please check the provider's information before booking.

Yes, in some cities, parking spaces with shuttle service to the train station or main train station are offered. You park your vehicle in a car park outside the city centre and are then taken directly to the main train station by shuttle.

Such offers are not permanently available at all locations. In many cases, however, individual parking options can be organised to suit your travel times.