Privacy Policy
1. Responsible Party
BigParking
Murat Blecher
Pettenkofer Str. 26
45147 Essen
Germany
Email: info@bigparking.de
Phone: +49 170 1623156
Website: https://bigparking.de
2. General Information
We treat your personal data confidentially and in accordance with statutory data protection regulations (GDPR) and this privacy policy. The use of our website is generally possible without providing personal data. Insofar as personal data is collected within our internet offering, this is always done on a voluntary basis or for the fulfillment of a contract.
3. Access Data (Server Log Files)
When you visit our website, information that your browser transmits to our server is automatically collected. This includes, in particular:
IP address
Date and time of the request
Browser type and browser version
Operating system
Referrer URL
Hostname of the accessing computer
This data serves the technical security and stability of the systems.
Legal basis: Art. 6 para. 1 lit. f GDPR
4. Use of Our Offer and Bookings
You can compare parking offers and make bookings via our platform.
Bookings are made either:
directly via our booking system at bookings.bigparking.de, or
via a redirection to external partner providers.
The following data may be processed:
Name and contact details
Vehicle data
Travel data
Booking information
Payment information
This data is necessary to carry out the booking and fulfill the contract.
Legal basis: Art. 6 para. 1 lit. b GDPR
5. Payment Processing (Stripe)
Payment processing is carried out via external payment service providers, in particular:
Stripe Payments Europe Ltd.
1 Grand Canal Street Lower
Dublin, Ireland
Payment data is processed directly by the payment provider.
Further information:
https://stripe.com/privacy
Legal basis: Art. 6 para. 1 lit. b GDPR
6. Disclosure to parking providers
Necessary data will be transmitted to the respective parking provider for the execution of the booked service.
Legal basis: Art. 6 para. 1 lit. b GDPR
7. Reviews
The following data may be processed as part of reviews:
First name
Booking reference
Rating and comment
Date
The data serves quality assurance and transparency for other users.
Legal basis: Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR
8. Contacting us
If you contact us by email, phone or messenger, we will store your information to process your request.
Legal basis: Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR
9. Cookies and consent management
Our website uses cookies. These are small text files that are stored on your device.
The following are used:
technically necessary cookies
analysis cookies (only with consent)
marketing cookies (only with consent)
Consent is given via our cookie banner.
The storage and management of your consents is done via a consent management tool. Your selection will be saved to be taken into account during future visits.
Legal basis:
Art. 6 para. 1 lit. a GDPR
§ 25 TTDSG
10. Google Analytics
If you have given your consent, we use Google Analytics.
Provider:
Google Ireland Ltd.
Gordon House, Barrow Street
Dublin 4, Ireland
Google processes, among other things:
abbreviated IP address
usage behavior
device information
Further information:
https://policies.google.com/privacy
Legal basis: Art. 6 para. 1 lit. a GDPR
You can revoke your consent at any time via the cookie settings.
10a. Google Tag Manager
We use Google Tag Manager.
Provider:
Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
The Google Tag Manager itself does not process any personal data, but serves to manage and deploy tracking tags.
However, the services integrated via the Tag Manager can process data.
Further information: https://policies.google.com/privacy
Legal basis: Art. 6 para. 1 lit. f GDPR
11. Meta (Facebook) Pixel
If you have given your consent, we use Meta Pixel.
Provider:
Meta Platforms Ireland Ltd.
4 Grand Canal Square
Dublin 2, Ireland
Purpose:
Conversion tracking
Marketing optimization
Audience building
Further information:
https://www.facebook.com/privacy/policy/
Legal basis: Art. 6 para. 1 lit. a GDPR
12. Map material (OpenStreetMap)
We use map material from the OpenStreetMap service.
Provider:
OpenStreetMap Foundation (OSMF)
When loading the maps, data such as your IP address may be transmitted.
Further information:
https://wiki.osmfoundation.org/wiki/Privacy_Policy
Legal basis: Art. 6 para. 1 lit. f GDPR
13. Hosting and technical infrastructure
Our website is operated via modern cloud infrastructure.
Personal data is processed on servers that are necessary for the operation of the platform, the provision of content, and the execution of bookings.
Depending on usage, data may also be processed by technical service providers that we use to provide our platform.
Processing is carried out on the basis of our legitimate interest in the secure, stable and efficient operation of our website (Art. 6 para. 1 lit. f GDPR) and to fulfill contractual obligations (Art. 6 para. 1 lit. b GDPR).
13a. Cloudflare
We use the Cloudflare service (Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA).
Cloudflare offers a Content Delivery Network (CDN) and security functions to protect our website (e.g. DDoS protection).
Data traffic is routed via Cloudflare servers. Personal data, in particular IP addresses, may be processed in this process.
The use is based on our legitimate interest in a secure and efficient provision of our website (Art. 6 para. 1 lit. f GDPR).
Further information: https://www.cloudflare.com/privacypolicy/
14. Administrator access
Login data is stored for administrators to ensure the secure operation of the website.
Legal basis: Art. 6 para. 1 lit. f GDPR
15. API interfaces
Our systems communicate with external services, in particular:
Booking systems
Payment service providers
Parking providers
Only the data necessary for the execution is transmitted.
16. Storage duration
Personal data will only be stored for as long as is necessary for the respective purpose or as required by legal retention periods.
17. Your rights
You have the following rights according to GDPR:
Right to information
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to lodge a complaint with a supervisory authority
18. Withdrawal of consents
You can withdraw a given consent at any time with effect for the future.
19. Data security
We implement technical and organizational security measures to protect your data from loss, manipulation and unauthorized access.
20. External links
Our website contains links to external websites. We assume no liability for their content.
21. Changes to this Privacy Policy
We reserve the right to adapt this Privacy Policy to changed legal requirements or technical developments.